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Policies


Privacy

We respect your privacy and maintain a strong commitment to its protection. All information provided to birdycity.com remains private and will not be distributed to anyone outside our company.

Ordering

Our site is equipped with SSL (Secure Socket Layer) technology, a highly secure on-line ordering process. We accept Visa, MasterCard, Discover, American Express, and PayPal as payment for orders. We will process your order immediately upon request. You will receive an e-mail notification once the order has been successfully placed with the details of your order.

Return Policy

We accept returns within 7 business days from receipt of merchandise and will issue a store credit which will be honored for up to six months. Shipping and handling fees are not refundable.

If you are not fully satisfied with an item and wish to return it e-mail us at support@birdycity.com with the following information:

  • Your name
  • Reason for return
  • Order number

Once we receive your information, we will assign you a Return Authorization Number (RA#). No unauthorized returns will be accepted.

All sales become final after 7 business days.

Shipping

We offer three shipping options for delivery within the USA , Ground (3-5 business days), Second Day, (2 business days), Overnight (1 business day). Orders placed after 12:00pm Noon will be shipped the following business day. Orders placed over the weekend ship on Monday.

Sales Tax

Birdycity.com has offices in New York and New Jersey and is therefore required by state law to collect sales tax on orders shipped to residents of those states.

Contact

If you have questions about a product, an order you placed, or our company policies, please do not hesitate to contact us.